People can say one of two things:

1) “Duh! We’ve been doing that for years… It doesn’t work that well in this industry.”

2) “Ha!… Good luck getting my technicians asking for more work. They don’t care! They just want to get it done and leave!”

We hear you. So hear us out, ok?

Let’s talk about number 1).

The reason it hasn’t worked that well in the field service industry has to do with the same thing that unlocks the revenue on the french fries.

SPEED!

It hasn’t worked until now because of the simple question…

“Is there anything else I can take care of while I’m here?”

…comes loaded with a BUNCH of stuff that makes it SLOW, like:

Estimates take DAYS just to go out! Parts are not even loaded on the van, anyway. The dispatcher already assigned the tech to another job and has to leave.

The service manager knows this, the tech knows this, so they both settle with an under-par experience that doesn’t benefit any. The client learns to expect slow service and “live with it.” And work orders—with that sweet cash flow—leak out from field service businesses (in the 5- to 6-figure range) each month.

Now, about number 2). We’d argue that technicians don’t ask for more business because they know it’s a drag. It’s not that they’d rather be stuck in traffic, or don’t like those overtime hours, right? So what we do is enable them—and your back office team—to expand your accounts, serve them better, and do it all FASTER.

How?