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Our Story
“After working with Origo it became clear that not all BPOs are created equal.”
Rodger Smelcer
- Rodger Smelcer,
Vice President & Owner, United Service Technologies
Hi, I’m Rohan Wass. A global entrepreneur from Australia, Co-Founder & CEO at Origo.
At age of 24, I started my first company to do accounting and book keeping for local businesses.
Like every entrepreneur and executive, I was looking to:
- Scale the company
- Deliver superior service to my clients
- All while having higher margins
Those are three big pieces of the business puzzle that I was determined to solve.
In 2016, I found myself in the Philippines looking for BPOs that could help us with hiring and managing a team of CPAs for my accounting firm.
They offered to solve only one piece of the puzzle: “we can give you cheaper labor.” .
And, while cheaper labor alone does allow for better margins and keeps payroll under control, the lack of business support actually made things worse!
We still had to onboard, manage & upskill the new staff …
Plus document our SOPs, streamline workflows, and implement new technology …
All while trying to run the business and keep customers happy.
In other words, the term BPO — as in Business Process Outsourcing — was a huge overstatement.
They didn’t care to understand our business. They didn’t give us any processes. They just did the labor sourcing and wished us “good luck”.
So, I quickly realized that the real value of a BPO was not just around sourcing talent...
Anyone can head over to freelancing sites to find talent. It’s not that hard these days anymore.
The real value is in ...
Unlocking operational improvements in a business beyond just reducing payroll
Constantly training and upskilling team members to produce their best work
Monitoring performance & managing team members to consistently deliver on KPIs
Eventually, we got really good at it for our own business.
So in 2017, together with my partner, Scott McGrath, we established Origo to a select few clients, and the rest is history.
Today, we’re fortunate to be working with some of the fastest growing Mid-Market Companies who have already discovered the new gold standard in building remote teams that can increase profits, reduce churn & free up executives to focus on growth.
In short, traditional BPOs will let you keep all of your operational & service issues, just make them a little cheaper.
At Origo, we fix your operations and build you a remote team to help you scale faster and enjoy bigger profits margins.
If you'd like to find out more about building a remote team and scaling your company, click on the button below for more info.
Our Core Purpose
Unlock Human Potential
We operate under the belief that humans have infinite potential. But the sad part is very few people realise it before their time is over.
We are on a mission to help our team members, our clients and partners, our shareholders and everyone else we interact with unlock their own potential through our work.
Our Core Values
Our Capital Is Our People
While Silicon Valley companies pride themselves with cutting edge technology, we pride ourselves with attracting & developing A Players. Without our team members, there wouldn’t be Origo. That’s why our #1 asset is people. They’re our biggest (and most important) capital. People join Origo to grow their ability and reach new levels in their career. It’s a safe place to make mistakes, learn and evolve.
Customer Obsession
Our customers' success is our obsession. We aim to understand our customers' business, needs, challenges and goals better than they do. So much so we tie our compensation to the level of success we bring our clients. We strive to add value before money even exchanges hands.
1% Better Every Day
Just like a tree, if we don’t grow we die. We aim to continuously improve everyday across everything we do. One small improvement every day. We seek excellence in our execution, challenge the status quo and proactively work towards achieving our goals.
Our Big Hairy Audacious Goal (BHAG)
By 2030, we’ll have 30,000 team members placed, earning 20%+ above market wage, and while maintaining 20%+ profit margins.
The Team That’s Making It Happen
Rohan Wass
Founder &
Chief Operations Officer
Yassin Shaar
Chief Executive Officer
Jeremy Burns
Chief Financial Officer
Cristopher Sabal
VP of Shared Services
Noel Stanly
Director of Operations
Janis Krisna Samson
Head of Business Transformation
Pooja Verma
Head of Training, Quality
& Project Management
Emmanuel Lavarias
Facilities Manager
Juan Paulo Ahorro
Senior HR Manager
Mitch Galutera
Global Director of
Client Success
Christian Jason Pamintuan
Senior IT Manager
Jonie Tinte
Director of Financial
Planning & Analysis
Want To Find Out If Building A Remote Team At Origo Is Right For You?
The first step is to schedule a call with Yassin, our Chief Growth Officer, to find out how a remote team can help you scale your operations and grow your profits.
We’ll build a detailed Value Creation Plan to show you all the operational improvements a remote team can bring to your business before any money exchanges hands.
Click on the button below to get started.
2021 Origo Suite 491/585 Little Collins St., Melbourne VIC 3000
