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Reducing Bad Debt and Increasing Cash Flow by 7+ Figures Annually
The Company
This Field Service company
is a leading commercial food
equipment service and maintenance organization in the
United States. The company has over 1,400 technicians and
a national-level reach of more than 32 service markets,
each covering hundreds of zip codes. Their thrust is
improving equipment uptime, reducing operating costs,
and ensuring food safety and quality.
The Challenge
Due to the limited headcount of in-house collections
staff, the team was only following up on accounts
with a bigger dollar amount while the lower range
of overdue invoices ($100–$2,000) piled up and often
went untouched to third-party collection agencies.
More than six figures in delinquent invoices went to
third-party collections every month, with more and
more accounts ending up on credit hold, clients
churning, and putting an already overwhelmed staff
under constant high tension to hit Key Performance
Indicators (KPIs).
The Solution
This Field Service company partnered with Origo BPO to
build an offshore collections team in the Philippines.
In just under 20 days, Origo hired and trained a team
of collections specialists. Hiring staff used to be a
months-long, 20-step recruitment process,
which now boiled down to a single phone call.
Within a month, the remote collections team started
handling all invoices less than $2,000, which freed up their onshore collections team
to take care of larger
key accounts.
The Company
This Field Service company is a leading commercial food equipment service and maintenance organization in the
United States.
The company has over 1,400 technicians and
a national-level reach of more than 32 service markets,
each covering hundreds of zip
codes. Their thrust is improving equipment uptime, reducing operating costs, and ensuring food safety and quality.
The Challenge
Due to the limited headcount of in-house collections staff, the team was only following up on accounts with a bigger dollar amount while the lower range of overdue invoices ($100–$2,000) piled up and often went
untouched to third-party collection agencies.
More than six figures in delinquent invoices went to
third-party collections every month, with more and
more accounts ending up on credit hold, clients
churning, and putting an already overwhelmed staff
under constant high tension to hit Key Performance
Indicators (KPIs).
The Solution
This Field Service company partnered with Origo BPO to build an offshore collections team in the Philippines.
In just under 20 days, Origo hired and trained
a team of collections specialists. Hiring staff used to be a months-long, 20-step recruitment process, which now boiled down to a single phone call.
Within a month, the remote collections team started handling all invoices less than $2,000, which freed up their onshore collections team to take care of larger key accounts.
The Company
This Field Service company is a leading commercial food equipment service and maintenance organization in the United States. The company has over 1,400 technicians and a national-level reach of more than 32 service markets, each covering hundreds of zip codes. Their thrust is improving equipment uptime, reducing operating costs, and ensuring food safety and quality.
The Challenge
Due to the limited headcount of in-house collections staff, the team was only following up on accounts with a bigger dollar amount while the lower range of overdue invoices ($100–$2,000) piled up and often went untouched to third-party collection agencies.
More than six figures in delinquent invoices went to third-party collections every month,
with more and more accounts ending up on credit hold, clients churning, and putting an already overwhelmed staff under constant high tension to hit Key Performance Indicators (KPIs).
The Solution
This Field Service company partnered with Origo to build an offshore collections team in the Philippines.
In just under 20 days, Origo hired and trained a team of collections specialists. Hiring staff used to be a months-long,
20-step recruitment process, which now boiled down to a single phone call.
Within a month, the remote collections team started handling all invoices less
than $2,000, which freed up their onshore collections team to take care of larger key accounts.
The Result
- Collections now consistently hits metrics on the dollar amounts collected, the number of accounts touched, and the number of daily promises to pay
- SOPs and process flows are now all documented and followed consistently by all team members
- The remote team operates with the less hands-on assistance from the onshore team heads
If you’re looking to increase cash flow, reduce bad debt, and free up your local staff then schedule your free “Profit Score Quiz” session to find out how much a remote collections team can potentially recover in unpaid invoices for your company!
