If you’re looking to improve your cash flow by sending invoices on time and collecting more payments, schedule technicians and resolve customer inquiries faster by answering calls live 24/7, expand to more locations faster and free up your team from admin tasks by hiring remote staff, all while reducing your overhead, then you’ve probably considered outsourcing or offshoring as a solution.
But, what’s the difference between the two? Which is a better fit for your business? Which tasks, roles, or even departments are best for each model?
Read on to get a detailed breakdown of each and see which one suits you best.
If you have a high-volume simple task that’s highly repetitive, requires little to no industry knowledge, little training needed, low account sensitivity, and you’re primarily looking for a cost-saving solution, outsourcing is probably the best model to consider.
On the other hand, if you have medium-high volume complex workflows that require in-depth industry knowledge, are looking to achieve specific bottom-line and service level improvements while also reducing your overhead and increasing your profit margins, what you need is an offshore team.
Fast-growing Field Service businesses like Smart Care Equipment Solutions, United Service Technologies, Windy City Equipment, and many more have already discovered the benefits and realized the bottom-line improvements of building an offshore team.
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Chief Growth Officer